When placing an order, you can choose between two convenient options: Pickup or Mail Shipping.
Pickup Option
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After you place your order, our customer support team will email you within 12 hours.
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You’ll receive the pickup location and we’ll help you schedule an appointment once your order is ready.
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Before and when you arrive at the pickup location, please notify our team using the chatbox on our website.
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Make sure to provide your order number when picking up.
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Our team will bring your item directly to you.
Mail Shipping Option (exclude heavy and oversized item)
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Orders are processed and shipped within 24 hours, excluding weekends (Sat & Sun) and holidays.
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If your order is placed on a weekend or holiday, it will be shipped on the next business day.
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Once your order has been shipped, you will receive a tracking number via email.
- Transit time is variable depending on your location ( estimated transit time is mentioned when checking out)
If you have any questions, feel free to contact our support team via chatbox or email support@vicastore.ca .